"check your printer for errors" is displaying on my phone

[ASIMTAJIR]

"check your printer for errors" is displaying on my phone after first print then printer wont print till I restart the printer and again the cycle continues.

printer's scanner is also not working. it is displaying "scanner is busy",  "document feeder is empty" even if its not so.

[Kumar0307]

Hi @ASIMTAJIR

Welcome to the HP Support Community. I'd be happy to assist you.

Which app are you using to print and scan from your iOS device?

Let us try these steps to resolve this issue: 

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Also, check for any pending software updates on your iOS device.

Make sure the print carriage is moving freely and re-insert the ink cartridges. Try making a standalone copy and check if that works.

Try printing:

1. Open the item you want to print, and then tap the Share icon or .

2. Tap Print or the Print icon to open Printer Options.

3. Tap Select Printer to select your printer.

4. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

   • Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

   • Number of copies: Select how many copies you want to print.

   • Black & White: Select to print in grayscale. This option only displays for color printers.

   • Double-sided printing: Print on both sides of the paper for certain file types.

   • Page range: Select specific pages within a document or webpage to print.

   

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ASIMTAJIR]

tried everything mentioned in the message but still the same problem.

[Kumar0307]

@ASIMTAJIR

• Did you try making a copy on the printer and check if that works?
• Is the printer carriage moving freely and are you able to re-insert the ink cartridges?
• Also, try printing a printer status report to check the hardware functionality of the printer.

1. Press and hold the Cancel button for 3 seconds.
2. Printer Status Report prints.

Let me know how this goes.

[ASIMTAJIR]

printer is not able to copy as its scanner feeder is not able to detect the paper.

after first print job the catridge is also not moving.

after the first print job the printer not printing the status report also.

[Kumar0307]

@ASIMTAJIR, that's unfortunate. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!