"incompatible ink cartridge' messages

[hilwalk]

I have Deskjet Advantage 5525. I get 'incompatible ink cartridge' error messages with hp inks from UK #364. It will not let me go to update, the e-print icon does nothing. Advice please!

[TEJ1602]

@hilwalk, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

• Was the printer purchased in UK?
• What happens when you remove the black ink > only use color and vice-versa?

Meanwhile, Remove the ink cartridges and reset the printer-

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

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