rd error LaserJet MFP140we

[Combiner]

The display shows the error "rd". No manipulation helps. I tried pressing "up" + "cancel" to turn on the power. I have re-read a lot of information - nowhere is there a solution to this problem.

[Kuroi_Kenshi]

Hi @Combiner,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding error code on your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Hard Reset the Printer

• Turn off the printer and unplug it from power.
• Wait 60 seconds before plugging it back in.
• Turn it on and check if the error persists.

Check for Jammed Paper or Obstructions

• Open the paper tray and toner access door.
• Look for any stuck paper or debris.
• If you find anything, gently remove it and restart the printer.

Update Firmware

• If the printer is connected to WiFi:
  • Open the HP Smart App on your computer or phone.
  • Go to Printer Settings > Firmware Update and install any updates.

Reset Printer to Factory Settings

Try a factory reset using this key combination:

• Turn off the printer.
• Hold "Cancel" + "Up" buttons together.
• While holding them, turn the printer back on.
• Keep holding the buttons until the printer resets.

Let me know if any of these steps helped! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Combiner]

I'm sorry, but this is a useless instruction manual.

Connecting to the printer does not work from the application.

p.s. As for the second step (factory reset), I wrote in the topic that it doesn't work.

[Sneha_01]

Hi @Combiner,

Thank you for your response. A "RD error" on an HP LaserJet printer typically indicates a "Paper Jam" error where the printer has detected a paper obstruction within the paper path, preventing it from feeding paper properly; "RD" often stands for "Paper Jam Detected" in HP printer error codes. 

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds to allow the printer to reset completely.
• Plug the printer back in and turn it on.

I have shared steps in this link: https://support.hp.com/gb-en/document/c05862548

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Combiner]

I'm curious, when you write such things, do you believe it yourself?
Do you think I didn't check for paper jams?

I've tried a factory reset even and it doesn't even go through.

[Kuroi_Kenshi]

@Combiner 

I hear you, it’s definitely frustrating when a reset doesn’t even go through. I appreciate the time you’ve already spent trying to fix this. Since the issue persists, I’d recommend checking out this link for further troubleshooting: Click here. 

Let me know if you need anything else, I’m here to help!

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Combiner]

Hi, I wrote in the first post that there is no connection to the printer.

[Kuroi_Kenshi]

Hi @Combiner,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction!  Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,