received error 0X0005FBB6 and now cannot remove cartridges officejet 5640

[Scottie578]

Officejet 5640 received error above, shut printer off and now blue screen on printer display panel

[VikramTheGreat]

Hi @Scottie578,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

A blue screen on the HP OfficeJet 4650 display after powering off usually indicates a firmware crash or internal hardware fault. Since you’re on Windows 11, the error you saw before shutting down might have been related to connectivity or a print job failure, but now the printer itself is stuck.

Here’s what I recommends for this situation:

Step 1: Hard Reset

1. Disconnect the power cord from the printer and the wall outlet.
2. Wait 60 seconds.
3. Plug the power cord directly into a wall outlet (avoid surge protectors).
4. Turn the printer back on.

Step 2: Check for Firmware Recovery

• If the screen still shows blue or is blank, try Firmware Recovery Mode: 
  • Disconnect power.
  • Hold the Power button while reconnecting the cord.
  • If the printer shows a recovery screen, update firmware via USB using HP’s tool: 👉 Update the firmware | HP® Support

Step 3: Update Firmware (if it boots)

👉 HP OfficeJet 4650 All-in-One Printer series | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat