recently reinstall my deskjet 1512. it printed the test ok.but when it wont print.

[Sidneymoo]

My deskjet 1512 wont print Everytime when i do the troubleshoot,there is no problem.But everything i want to print get stuck in the printer with ERROR. 

what could be wrong?

I have inserted a new cartridge.

[DavidSMP · Accepted solution]

@Sidneymoo,

Thanks for stopping by the HP Support Forums.  After reading your post I see that you need assistance errors with printing. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• What is the exact error message that you see?
• Is it related to cartridge errors?
• Are you able to print a test page or make copies directly from the printer?
• Was it the color cartridge or the black and white cartridge that was replaced?
• Did you run HP print and scan doctor?
• Does the print job get stuck in the queue?

For now. Try these steps:

Please perform a hard reset on the printer from this link: https://hp.care/2rbXgnC and follow instructions from the section “Step 1: Reset the printer”

• Now check if the issue gets fixed. If the issue continues, then make 2 copies directly from the printer without any communication from the computer to eliminate hardware issues with the printer.

If it copies correctly, then perform a root level uninstallation and reinstallation of the printer drivers by following these steps and it will get fixed.

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from   https://hp.care/2rdz0kU  and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

•  
• If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: https://hp.care/2o3acvH
• There is an associated YouTube Video on how to do it. This should resolve the issue for you.

If it does not copy correctly or displays ink cartridge errors then perform all the prescribed steps from this link: https://hp.care/2rcPz0p (An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing)

• From Solution one: Check the compatibility of your cartridges to Solution seven: Replace the cartridge. This should resolve the issue if the ink cartridge is not faulty.
• Otherwise, replace the faulty ink cartridge by contacting the store that you purchased it from or by contacting HP phone support.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

• If the error message is regarding print Job stuck in the queue, then perform all the prescribed steps from this link: https://hp.care/2jjezyM (HP Printers - Print Jobs Stuck in Print Queue)
• This should resolve the issue.
• If the error message is regarding print quality issues then perform all the prescribed steps from this link: https://hp.care/2jjeCdW (HP Deskjet 1510, 2540 Printers - Black Ink Not Printing and Other Print Quality Issues)

This should resolve the issue. Otherwise, the ink cartridge may be faulty and it should be replaced by contacting HP phone support.  This should fix the issue as long as the printer’s hardware is not faulty.

I am being honest about it by keeping your best interest in mind without beating around the bush.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[Sidneymoo]

Recently replaced black ink cartridge (not a hp)
Document get stuck in queue
Then it’s says Print error
When I run Troubleshoot , it says no problem found!

[DavidSMP]

@Sidneymoo,

I read your quick response. It is awesome to hear from you and your patience and efforts are admirable. Thanks for the update.Your excellent technical skills, immense patience and immaculate attitude are laudable. Kudos to you for that. 🙂

It is always recommended to use Original HP ink cartridges. For now, try these steps:

Please follow all the recommended steps from this link: https://hp.care/2gYe7Vk (HP Printers - Print Jobs Stuck in Print Queue (Windows)

If the issue continues, please follow all the prescribed steps from this guided troubleshooter link: https://hp.care/2jjezyM (HP Printers - Print Jobs Stuck in Print Queue)

This should fix the issue. Now you are a valued HP customer and it has been amazing working with you and an absolute privilege to share this platform with you. Now trust me, I've done all I can to assist you and also kept your best interest in mind. 🙂

If this helps, to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. Stay healthy and smile big. 🙂

Cheers!

[Sidneymoo]

Thank you very much. Print doctor helped me find the solution. Very grateful.
Sayid