red foto

[Marc1967]

All foto's i print are red , what i do wrong ?

[sandytechy20 · Accepted solution]

@Marc1967

Welcome to HP support community.

Did you make a copy and check if that prints fine?

Meanwhile:

Print a Print Quality Diagnostic Page

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report.

   A Print Quality Diagnostic Page prints.

   

If the print quality is not good, follow the below steps:

Clean the printhead

1. From the printer control panel, open the Setup  menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

   A test page prints.

   

4. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done.

Refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Marc1967]

Thanks. I printed a quality diagnostic page and cleaned the printhead and now my fotos are fine 👍

[sandytechy20]

@Marc1967

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.