refilled hp cartridges not recognized

[clara44]

hi , I have a  HP officejet 4500 desktop G510a printer, recently I bought  refilled HP cartridges, but the printer give me an error message " cartrige not compatible" and will not  printer  . Solution? thank you 

[A4Apollo]

Hi!  @clara44, Welcome to the HP Support Community!

Have you tried checking with a different ink cartridge? Does the issue persist?

Excellent description It is greatly appreciated to assist you further.

I have checked few records found few articles about why the refilled ink cartridges don't work.

HP is constantly improving security for its products and customers. Beginning in late 2015, HP implemented updates to the firmware related to the security chip in HP printers, HP OfficeJet, OfficeJet Pro and OfficeJet Pro X printers that maintain secure communications between the cartridge and the printer. The purpose of this update is to protect HP’s innovations and intellectual property. These printers will continue to work with refilled or remanufactured cartridges with an Original HP security chip. Other cartridges may not function. In many cases this functionality was installed in the HP printer and in some cases, it has been implemented as part of an update to the printer’s firmware.

Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems.
 
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
70% of refilled cartridges had some form of reliability problem
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference.

Refer this article to know more information about using refilled ink cartridges on your printer. Click Here

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[clara44]

I thank you for the answer, from wich I can understand that there is not possibility to use these original HP cartridges but refilled , and I have to buy ONLY new original HP

thank you again 

[A4Apollo · Accepted solution]

@clara44,

No, that's not what I meant you can use the refilled ink cartridges on the printer. But we cannot guarantee the functionality of the refilled ink cartridges.

Also, as I mentioned in my preivous post HP ink cartridges yeild better results than a reffiled ink cartridge.

Hope this answers your query!

Take Care! 🙂

[clara44]

Ok , however i would Say that there Is no solution for those i bought😞

Thaks