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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-28-2020 04:10 AM

HP Recommended
Product: envy 7134
Operating System: Microsoft Windows 10 (64-bit)

I have the error message remove and reinstall cartridge, I have tried resetting the printer and cleaning contacts with no success, I have an instant ink contract

1 person had the same question
2 REPLIES 2

‎05-01-2020 09:01 AM

HP Recommended

Hi @DOZ5

Welcome to the HP Support Community. I'd be happy to assist you.

 

Which ink cartridge is defective?

 

If you have tried the steps mentioned in this document and the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎05-01-2020 10:03 AM

HP Recommended

after replacing both color and balck ink cartridges error was that they areeincompatible even tho they are hp cartridges. still didn't work, took both out and cleaned as instructed TWICE and still error message is to remove and reinstall. next step wasss to contact customer support

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