reset hp envy 4500 printer to default factory settings

[Stanfordscorpio]

Need to reset my printer as I have just returned to England and I can copy or scan any help will be appreciated 

[asmita6658]

@Stanfordscorpio
 
Greetings!
 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I'd be glad to help! As I understand, you are trying to reset the printer as there's an issue while making a copy or scanning. Is that correct?

To better assist you -

1) Are you getting any error message? 
2) Are you able to print? 
3) Does that Scanner bulb light up?
4) Does the scanner bar move when you open the lid & press the copy button?
 
In the meantime, let's try these steps -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

If the above steps do not work, I have sent you a Private Message with the troubleshooting steps specific to your printer.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Let me know how that goes.

If you wish to help the community grow, you may simply select “Accept as Solution” and hit the purple "Thumbs Up" to say thanks for my efforts.
 
Have a great day!