reset region for HP Photosmart 5520 to accept USA cartridges?

[gerardbiking]

I brought my HP Photosmart 5520 with me when I moved from Europe to the USA.
In Europe it uses 364 cartridges but here in the USA I can only get 564 and with those I get a compatibility error.
Seems the printer needs to have its region reset to accept those new cartridges? How do I do that?

Thanks!

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here. 

I have also seen folks having success requesting the regionalization reset through HP's Facebook Support Page here.  You may need to wait until tomorrow morning, they are generally open during US business hours.

[gerardbiking]

Thanks Bob!
Seems I am running into an issue because my printer is out of the warranty period...
The web site doesn't give me a phone number for support and the virtual agent is of no help...
Also the web site keeps saying "Sign in is required for some support options: Sign in" even though I am signed in...
Trying the HP Facebook support now and will see how they respond.

Thanks!
Gerard

[Bob_Headrick]

Please let me know the results with the HP Facebook Support folks, if needed I may be able to escalate things.

[gerardbiking]

I did find a phone number for support in the end, but after some back and forth they told me they couldn't help me at that point because "the tool" they use to reset region was down, and if I could try to contact them again later...

In the meantime Facebook Support had responded and are helping me... found out there is an issue with my installation (something missing) which we're still trying to work through... It is slow going, but they're trying!

[Bob_Headrick]

The reset process does require the full-featured driver to be installed, it is used to generate some of the information the reset process needs.  I am guessing the HP Facebook team will be the best case, but it may take a few days.  Only a limited number of the call agents have access to the regionalization tools, they typically need to transfer you to an agent with access.

Let me know how this goes and if you need additional escalation.