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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- reset regional setup

Create an account on the HP Community to personalize your profile and ask a question
01-13-2020 03:46 PM
Like a lot a of people I'm facing regional issue on my new cartridge.
I move from France to Canada and I had the bad surprize that my new cartridges are uncompatible.
And obviously my printer is no more under warranty.
So what should I do ?
I spend 115$ CA for nothing and if I have to buy another printer I will not buy an HP product ! (And I will say it to as many people as possible )
01-14-2020 01:21 PM
Welcome to the HP Support Community.
This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please do check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee