s/w will not install

[runnerrider61]

Have gone through all the troubleshooting process and the printer software and drivers will not install.  I seem unable to even un-install the printer from list of programs to start all over again.  Thank you!

[ShlomiL]

Hi,

Please let us know the exact error message shown when trying to install or uninstall the HP Software.

Assuming you experience below error, follow the steps below, else, be sure to provide some more installation of the problem.

Solution

Note: if you have an HP Computer, follow the steps within the HP PC Solution section and do not follow any further steps within this section

• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes
• processing:
  

  takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
  icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
  for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpwia*") do rd /s /q "%~G"
  takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

  Note: This provides your user full permissions to the File Repository system folder and deletes all HP's folders from within the system folder
  Note: if you receive any Syntax error and your operating system language is in a different language than English, review the following Takeown command documentation from Microsoft for your language and modify the syntax accordingly.
  
  
• From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
• Download and install the latest HP Basic Device Software for your printer as necessary:
  https://support.hp.com/us-en/drivers/printers

HP PC Solution

• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes processing:
  

  takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
  icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
  takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

   Note: This provides your user full permissions to the File Repository system folder
  Note: if you receive any Syntax error and your operating system language is in a different language than English, review the following Takeown command documentation from Microsoft for your language and modify the syntax accordingly.
• From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer and evaluate the error message, then close the Uninstall dialog.

• Right-click the Start button and select Run, then paste the following path and press OK:
  

  %windir%\System32\DriverStore\FileRepository

• Locate and delete only the HP Folder listed in the error message.
  Example: following below error message, delete the hpwia_pw477dw.inf_amd64_efa093991b821954 folder as an example:
  
• From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
• Download and install the latest HP Basic Device Software for your printer as necessary:
  https://support.hp.com/us-en/drivers/printers

[runnerrider61]

Here is the error message I get when trying to install the full web pack or drivers

[ShlomiL]

Yes, this is the same error shown in my previous post as I suspected it to be.

Please follow the steps in my previous post to resolve it and uninstall the software first, then reinstall the HP Software.

Shlomi

[runnerrider61]

I am unable to get the "run as administrator" prompt to come up when I right - click

[ShlomiL · Accepted solution]

Please right-click the Command Prompt dialog immediately after searching from CMD, from the shown picture,

From the shown picture, I can figure that the shown screen is after double-clicking the Command Prompt option already.

[runnerrider61]

I was able to complete the steps and its working!!  Thank you!!! 🙂

[ShlomiL]

You're much welcome @runnerrider61,

Great to see your printer is now up and running again.

Shlomi