says on my Pro 9019 that driver is unavailable

[FreddyParm]

Keeps saying Driver is unavailable and that my OfficeJet Pro 9010 cannot be contacted over the network?

Please help 🙏

[Sneha_01]

Hi @FreddyParm ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

• Remove Old Drivers:
  1. Go to Settings > Devices > Printers & Scanners on your computer.
  2. Remove the OfficeJet Pro 9019 from the list.
• Download Latest Drivers:
  1. Visit the HP Support website.
  2. Search for your printer model and download the latest drivers for your operating system.
• Install Drivers: Follow the installation instructions, making sure to choose the network option when prompted.

3. Use the HP Smart App

• Download HP Smart: If you haven’t already, download the HP Smart app from the Microsoft Store or Mac App Store.
• Add Printer: Open the app, and it should help you find and connect to your printer.

4. Check Windows Update (if applicable)

• Sometimes Windows Update can provide necessary drivers:
  1. Go to Settings > Update & Security > Windows Update.
  2. Check for updates and install any that are available.

5. Run the HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor from the HP website. This tool can help diagnose and fix common printing issues.

6. Reset Printer Network Settings

• If the issue persists, try resetting the printer’s network settings:
  1. On the printer’s control panel, go to Settings > Network.
  2. Look for an option to restore network settings to factory defaults.
  3. Reconnect the printer to your Wi-Fi network afterward.

7. Check Firewall and Security Settings

• Ensure that your firewall or antivirus software isn’t blocking communication between your printer and computer.

8. Check for Firmware Updates

• Make sure your printer firmware is up to date:
  1. You can check this through the printer’s control panel or by visiting the HP support site.

9. Reboot Your Computer

• Sometimes a simple reboot can help resolve connectivity issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support