says out of paper printing 4x6 photos, but paper is in tray. do i need paper in main tray?

[Adrian53]

I get an error message when printing a 4x6 photo.  it says out of paper, but there is paper in the photo tray.  i already unplugged it, didn't help.  i guess i'll have to use full size paper and cut out what i need.  but i don't want to do that.  it used to work, fyi.

[Riddle_Decipher · Accepted solution]

@Adrian53

Thank you for joining HP Forums.}

I'll be glad to help you 🙂

As I understand the printer gets the message - "out of paper", though there is paper available,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Have you confirmed there isn't any paper stuck inside the rollers?

Did you clean the paper feed and pick rollers?

While you reply, here are a few things you could try:

Solution one: Check the paper, and then reload it

Follow these steps to check the condition of the paper, and then print a test page.

Solution two: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the paper size and type settings in the print driver. Select your operating system for steps to change the paper size and type settings in the print driver.

Solution three: Clean the paper feed and pick rollers

Dust, paper fiber, and other debris might accumulate on the paper feed and pick rollers and cause paper jams and paper feed issues. Use the following steps to clean the rollers inside the printer, and then try to print a Printer Status Report.

CLICK HERE FOR MORE DETAILS AND STEP BY STEP INSTRUCTIONS

Keep me posted,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Adrian53]

crazy, but after just doing the same thing over and over, it started working.  i am sure i hit OK, not cancel, when adjusting settings.  but it's working now, thanks!  two hours trying stuff, reinstalling,etc.  about like printing from film!

[Riddle_Decipher]

@Adrian53

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂