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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- says printer blocked, bad certificate

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11-06-2021 11:43 AM - last edited on 11-08-2021 11:50 AM by MarcusC
I'm trying to print from my phone to my deskjet 4152 all in one like I always do, but today I'm getting an error message saying printer blocked, bad certificate
11-09-2021 05:49 AM
@Amoree1970, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to print from your phone. To assist you better, are you using the HP Smart app to print?
Do you see any options apart from this error?
Have you tried reinstalling the app?
Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Sometimes resetting and clearing the Android OS Print Spooler cache can resolve the issue. On your Android device, tap the Settings icon, and select Apps or Applications. Select Show System Apps. Scroll down the list, and then select Print Spooler
Try printing.
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307
I am an HP Employee