scan is auto canceling

[krngr]

when I put through auto feeder to scan - after scanning it is autocanceling  and not saving the document

[A_Gayathri]

Hi @krngr,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue with your HP ENVY Photo 7855 All-in-One Printer where the scan auto-cancels and does not save the document when using the automatic document feeder (ADF) could be caused by a few factors. 

Here are some troubleshooting steps to help resolve the issue:

1. Check for Software Updates HP printer setup (HP Smart app)

• Ensure that your printer firmware is up to date. Go to HP's website or use the HP Smart app to check for any available updates.
• Similarly, check that your HP scanning software (e.g., HP Smart, HP Scan) is up to date.

2. Reset the Printer

• Turn off the printer, unplug it from the power source, and wait for about 1-2 minutes.
• Plug the printer back in, turn it on, and try scanning again.

3. Check ADF for Paper Jams or Obstructions

• Open the ADF cover and check for any paper jams or debris that could be causing scanning issues.
• Clean the ADF rollers and the scanning surface, as dirt can sometimes interfere with the scanning process.

4. Try Scanning from Different Software

• If you're using HP Smart, try scanning from another scanning app, such as Windows Fax and Scan, or HP Scan software.
• This helps identify if the issue is with the scanning software or the printer itself.

5. Change Scan Settings

• Open the scan settings and adjust the resolution or file format. Sometimes, high-resolution scans or certain file types can cause issues with saving documents.
• Ensure the scan destination is properly set up and has enough storage space.

6. Test with Flatbed Scanner

• Try scanning from the flatbed to see if the issue occurs there as well. If the flatbed works without issue, it may indicate a problem specifically with the ADF.

7. Check Cancel Button Sensitivity

• Ensure that no one is accidentally pressing the cancel button on the printer during or after scanning.
• On some printers, the cancel button is sensitive, and any accidental touch could cause the scan to cancel.

8. Use Different Devices

• Try scanning from another device (e.g., another computer or phone) to see if the issue persists across devices.

9. Reinstall the Printer Software

• Uninstall the printer software (HP Smart or HP Scan) from your computer.
• Restart your computer and reinstall the latest version of the software from the HP website.

Refer to this document: HP ENVY Photo 7855 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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