scan to computer

[sally0918]

scan prompt on printer window has disappeared!  can't scan from printer now

[asmita6658]

@sally0918
 
Greetings!
 
Thank you for being a part of HP Forums. I'd be glad to help you with the scanning issue. 
 
To better assist you - 
1) Are you getting any error message?
2) Were there any changes made or updates installed on the computer?
 
In the meantime, let's try these steps -

Step 1 Download and run HP Print and Scan Doctor from here.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, typeand open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Let me know how that goes.

If you wish to help the community grow, you may simply select “Accept as Solution” and hit the purple "Thumbs Up" to say thanks for my efforts.
 
Have a great day!