scanner will not work because of a paper jam

[annelise1512]

The scanner on the printer will not work because of a printer jam. However, there is no paper jammed. I have already tried restarting the printer and dusting the rollers. Is there anything else that can be done? I have and HP Office Jet Pro 8710

[A_Gayathri]

Hi @annelise1512,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8710 scanner is not working due to a paper jam, even though there is no visible jam, there are a few additional steps you can take to troubleshoot the issue:

Check for hidden paper jams:

• Sometimes, small pieces of paper or debris may be stuck in less visible areas. Open all access doors, including the rear door, and carefully inspect the entire paper path.

Reset the printer:

• Turn off the printer, disconnect the power cable, and wait for about 60 seconds. Reconnect the power cable and turn the printer back on. This process can help to clear any temporary glitches.

Update firmware:

• Ensure that your printer has the latest firmware installed. Visit the HP support website to check for and install any available firmware updates for your printer model.

Check for sensor issues:

• There might be an issue with the sensors that detect paper jams. Gently clean the sensors with a lint-free cloth. Ensure that they are not obstructed or damaged.

Inspect for foreign objects:

• Look for any foreign objects, such as paper clips or torn pieces of paper, inside the printer. These can obstruct the paper path and cause issues.

Check paper settings:

• Make sure that the paper settings in the printer match the actual paper loaded. Incorrect paper settings can lead to feeding issues.

Perform a factory reset:

• As a last resort, you can perform a factory reset on the printer. Keep in mind that this will reset all custom settings. Consult your printer's manual or HP support for instructions on how to perform a factory reset.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!