service 79 error loop - every time I start the printer

[anneklbe]

Even if I have tried to disconnect wireless internet the printer continues to loop in service error 79.  I cannot get to the start menu.

[Irfan_06]

Hi @anneklbe,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[anneklbe]

Hi Irvin.   Thanks very much for trying to help.

Unfortunately it did not solve the problem.  EVERY time I turn the printer on it loops into the "79 Service error Turn off then on".  It never gets to the start menu.

I have tried to go through the mentioned  steps -  but I do not know what No 5 means: "If the issue persists, remove any installed DIMMS and retest."

Best rewards Anne 

 

[Irfan_06]

Ho @anneklbe,

I see that there is an issue with the pritner hardware and may need repair or replacement. 

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[anneklbe]

Thanks for your answer.   I followed the instructions  -  called the support team after having paid a small bill.  The supporter tried to help by resetting the printer, but it did not succeed.  Afterwards we started to prepare for transporting the printer to the recycling station.  We took the paper tray out to remove the paper  .......    and there was no paper!   Wow.   We put paper in the tray  -  turned the printer on  -  and it started and prints as normal.     Fantastic.    So  -  lack of paper was the problem 😆