setup cartridge

[Ash1238]

My printer didnt come with the ink cartridges and ive bought some only for it to keep on giving an "EO" error. I researched and found out that you need some setup cartridges but I do not have any.

Any help on this?

[Max3Aj]

@Ash1238, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The "EO" error on your HP ENVY 6020e printer indicates that it is expecting setup cartridges for the initial installation. Unfortunately, HP printers enrolled in HP+ or Instant Ink require setup cartridges for first-time activation. Since you didn’t receive them, the printer won’t accept standard replacement cartridges yet.

Here’s what you can do:

Check if Your Printer is Enrolled in HP+

Your printer model (HP ENVY 6020e) is likely part of HP+, which requires setup cartridges. Check if it has HP+ enabled:

• Look for an HP+ sticker on the box or in the printer manual.
• If HP+ was activated during setup, you must use HP setup cartridges first before switching to regular ones.

Try Bypassing Setup Mode 

If your printer is not enrolled in HP+, you may try:

1. Reset the printer
   • Unplug the power cord for 5 minutes, then plug it back in.
2. Reinstall the printer software
   • Download and install HP Smart from HP website.
3. Check if your cartridges are compatible
   • Ensure you purchased the correct cartridges (HP 305/HP 67/HP 123, depending on region).

If these steps don't help then you will have to contact the regional support for further assistance - Contact Official HP® Support - United Kingdom | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support