smart tank 516

[mhs76]

Hp smart tank 516 E7 

colour tanks are empty while black tank is full why i can't print using black ink?

[A_Gayathri · Accepted solution]

Hi @mhs76,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP Smart Tank 516, the printer generally requires all ink tanks to have ink, even if you only plan to print in black. This is because the printer may still use a small amount of color ink to keep the printhead nozzles clear and in good working condition. When any color ink tank is empty, the printer may stop printing entirely to avoid potential damage.

Here are a few options you could consider:
 

• Refill the Color Ink Tanks: If possible, refill the color ink tanks with HP compatible ink. This should allow you to resume printing in black.
• Set Printer to Black Ink Only (if available): Some printers allow you to set the print mode to "Grayscale" or "Black Ink Only" in the printer settings, which might allow printing using only the black ink tank. This option might be accessible in the HP Smart app or the print settings on your computer.
• Firmware Update: Check if there's a firmware update for your printer, as some updates may adjust settings for ink usage. The HP Smart app or HP’s support website can guide you through updating the firmware. Update the firmware on an HP printer

If you’d like help with any of these steps or exploring other potential settings, let me know!
 

Refer to this document: HP Smart Tank 516 Wireless All-in-One user manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[mhs76]

thank you for your support 

[A_Gayathri]

HI @mhs76,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support