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‎05-13-2020 09:29 AM

HP Recommended
Product: HO2630

I have a solid orange light on printer (wireless) HP2630, the light is next to the information button. When the information button is pressed down a printer information page prints no problem. However I am unable to print from the laptop as it says the printer requires attention. I had a similar problem last year and the printer needed replacing. Is there a fix I can try beofe I spend a few hours onto HP support to try to resolve, or before have to buy a new one? This one is only about 6 months old.

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1 person had the same question
1 REPLY 1

‎05-20-2020 08:24 AM

HP Recommended

Hi @Crossey

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist you - 

 

  • How is the printer connected to the device USB or wireless?
  • What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  • I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  • What is the status of the wireless light on the printer, steady or blinking?
  • Are you able to make copies using the printer?

Meanwhile, Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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