sounds like its printing but blank page

[stev693]

Hi i have a Envy printer 6000e series. i set it to print and it sounds exactly like its printing but when the paper comes out there's a blank page, I put new ink in it a few months ago. i tried different pages to print both had the same issue. anyone know what may be happening here? its 3 years old. i did the cleaning option in the app. i tried to do a test print, no luck. 

[Hawks_Eye]

Hi @stev693 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Envy 6000e printer is experiencing a print quality issue where pages come out blank despite the printer sounding like it's working. Here are HP-specific steps to troubleshoot and resolve this:

1. Check Ink Levels

• Open the HP Smart app on your computer or mobile device.
• Navigate to the ink levels section to ensure the cartridges are not empty or dried out.

2. Inspect Ink Cartridges

• Open the cartridge access door and remove the ink cartridges.
• Check for any protective tape that might still be on the cartridges.
• Ensure the cartridges are properly seated in their slots.

3. Clean the Printhead

• Use the HP Smart app to perform a printhead cleaning:
  • Open the app and select your printer.
  • Go to Print Quality Tools and choose Clean Printhead.
  • Follow the prompts to complete the cleaning process.

4. Perform a Hard Reset

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds, then plug it back in and turn it on.
• This can help clear any temporary errors.

5. Update Printer Firmware

• Visit the HP Support page for your printer model and check for firmware updates.
  Update the firmware on an HP printer | HP® Support
• Download and install any available updates to ensure compatibility and improved functionality.

6. Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool to diagnose and fix print quality issues.
• Follow the tool's prompts for additional troubleshooting.

7. Test with a Diagnostic Page

• Load plain white paper into the tray.
• On the printer's control panel, navigate to Settings > Tools > Print Quality Report.
• Review the printed page for any errors or misalignments.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye