spooling issues

[queenladybug765]

spooling issues

[Garp_senchau · Accepted solution]

@queenladybug765,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer and Computer

• Power cycle both your printer and computer to refresh the system.
• Turn off the printer, wait 30 seconds, and turn it back on.
• Restart your computer as well.

Check Printer Queue

• Sometimes, print jobs may get stuck in the queue. To resolve this:
  1. On your computer, go to Control Panel > Devices and Printers (Windows) 
  2. Right-click on your HP ENVY 5643 printer and select See what's printing.
  3. Cancel any stuck print jobs and try printing again.

Clear the Print Spooler

The print spooler is responsible for managing print jobs and clearing it may resolve any issues.

For Windows:

1. Press Windows + R, type services.msc, and press Enter.
2. Find Print Spooler in the list of services.
3. Right-click Print Spooler and select Stop.
4. Navigate to C:\Windows\System32\spool\PRINTERS and delete any files in the folder.
5. Go back to the services window, right-click Print Spooler, and select Start.

[Garp_senchau]

Update Printer Drivers

Outdated or corrupted drivers may cause spooling issues. Check if there’s an update for your HP printer drivers:

1. Visit the HP Support website.
2. Search for the HP ENVY 5643 printer and download the latest drivers for your operating system.
3. Install the updated drivers and restart your computer.

Check Printer Connection

Ensure the printer is properly connected to your computer or network:

• If using a USB connection, make sure the cable is securely connected.
• If using a wireless connection, ensure your printer is connected to the same Wi-Fi network as your computer.

Reset the Printer

If the issue persists, try resetting the printer to its default settings:

1. On the printer’s control panel, press Setup (gear icon).
2. Select Printer Maintenance or Restore Defaults (depending on your model).
3. Follow the on-screen instructions to reset the printer.

Try Printing from Another Program

Sometimes specific programs may cause issues with spooling. Try printing from another application to see if the issue is specific to one program.

Check for Software Conflicts

Some security software or firewalls may interfere with printing. Temporarily disable any firewall or antivirus software and try printing again.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,