sprocket printer saying cover isn’t on when it is

[trinitymari3]

I have a brand new sprocket 2-in-1. I followed all of the setup instructions and tried to print my picture and it says that the cover isn’t on when it clearly is. i’ve already tried to update firmware and took the paper out and turned it back on and reset it. what do i do 

[Kumar0307]

@trinitymari3, Welcome to the HP Support Community!

Did you perform a hard reset?

1. Turn on the Sprocket.

2. Remove the paper cover by sliding it away from the output slot, and then set it aside.

   1. Slide the paper cover

   2. Remove the paper cover

3. Locate the Reset button.

   

4. Gently insert a straight pin into the reset button access point, and then press the Reset button for 3 seconds.

   The Sprocket resets and turns off.

5. Turn on the Sprocket.

If the error persists, reinstall the app on your phone. You may refer to Setting up the Sprocket

Hope this helps! Keep me posted. 

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