still waiting for my instant ink...

[AdidaFallen]

i recived an email from HP a month ago telling me they are sending me a new Ink since my printer is running out.  (for the past couple of years this worked out fine, i always got my ink)

it has been a month since this email and no ink around, when i check my account on the Instant ink/hp connect site i can see the tracking number and it say the deliever status is that the ink has been delivered, yet i live here and there is only 1 mail box and i didnt get any ink. 

where is my ink?

[A4Apollo]

Hey there! @AdidaFallen, 

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com”.

I'm sorry for the inconvenience. Please share us few details through a private message, So I can check the account details and ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Shipping Address-

Hope this answers your query!

Have a great day ahead! 🙂

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Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AdidaFallen]

Hello there and thank you for the fast reply.

do i answer here or send you a privet message?

[A4Apollo]

@AdidaFallen, 

I will send you a private message. Please watch your inbox.

Reply back to the message with the details requested.

Take Care! 🙂

[AdidaFallen]

i sent you a privet message with all the info, please let me know if its all good or do i need to call someone, i have no more ink and legal papers to print so i need to know what can be done.

thank you in advance.

[A4Apollo · Accepted solution]

@AdidaFallen, 

Thank's I received your private message.

And I have processed an order to ship you the ink cartridges at an express shipment for all the inconvenience.

Also, I have refreshed your account, from next time you should receive the ink cartridges on time.

Hope this helps!

Tae Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AdidaFallen]

Massive love and thanks for all your support, i will be expacting the ink and will keep an eye on the mail box 🙂

[A4Apollo]

@AdidaFallen,

Thanks again for responding and your kind words.

Don't worry you should receive the ink cartridges in 2 to 3 days.

Take Care! 🙂