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‎12-19-2020 01:15 PM

HP Recommended
Product: HP Color LaserJet Pro MEP M277dw
Operating System: Microsoft Windows 10 (64-bit)

hi there .

i have a problem that is when i turn on my printer it stucks in initializing screen and when i want to plug the USB cable it says that the printer is offline i whatched the youtube HP support and i did it step by step but it dosent chang at all pls help me i dont know what to do

Category:
1 REPLY 1

‎01-04-2021 11:57 AM

HP Recommended

@OverCracked

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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