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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- stuck in initializing and USB dose not connect at all

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12-19-2020 01:15 PM
hi there .
i have a problem that is when i turn on my printer it stucks in initializing screen and when i want to plug the USB cable it says that the printer is offline i whatched the youtube HP support and i did it step by step but it dosent chang at all pls help me i dont know what to do
01-04-2021 11:57 AM
Welcome to the HP Support Community.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the forums page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee