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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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OverCracked
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Message 1 of 2
58
Flag Post

stuck in initializing and USB dose not connect at all

‎12-19-2020 01:15 PM

HP Recommended
Product: HP Color LaserJet Pro MEP M277dw
Operating System: Microsoft Windows 10 (64-bit)

hi there .

i have a problem that is when i turn on my printer it stucks in initializing screen and when i want to plug the USB cable it says that the printer is offline i whatched the youtube HP support and i did it step by step but it dosent chang at all pls help me i dont know what to do

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1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
13,093 13,078 701 533
Message 2 of 2
Flag Post

‎01-04-2021 11:57 AM

HP Recommended

@OverCracked

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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