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‎02-11-2025 08:22 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

HP 9015e printer ,Changed ink cartridge and printer has been stuck for hours with error "validating...please wait." Did a total reset, unplugged cord from wall and unit etc., multiple times and restarted the computer.  No change, stuck in same place. 

Category:
1 REPLY 1

‎02-14-2025 11:47 AM

HP Recommended

Hi @OrthoLazer2021,

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand that your printer is stuck at validating. I am glad to assist you.

 

Thanks for trying the initial troubleshooting steps, Kudos to you.

 

You might have to perform a semi-full reset on the printer.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.

 

Thanks,
Hawks_Eye

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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