stuck print jobs

[drdnld3]

my printer randomly prints printer status report.how do I turn this off

[A_Gayathri]

Hi @drdnld3 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Photosmart Premium Fax All-In-One Printer (C309a) is randomly printing status reports, you can try the following steps to turn off this feature:

Cancel the Print Job:

• Open the print queue on your computer. You can do this by typing "Printers" or "Devices and Printers" in the Windows search bar and selecting your printer.
• Locate the print job related to the status report and cancel it.

Printer Settings:

• Open the "Devices and Printers" window on your computer.
• Right-click on your HP Photosmart Premium Fax All-In-One Printer and select "Printing preferences" or "Printer properties."
• Look for an option related to status reports or diagnostic prints in the printer settings.
• Disable any option that automatically prints status reports or diagnostic pages.

HP Solution Center:

• If you have HP Solution Center installed on your computer, open it.
• Navigate to the Settings or Preferences section.
• Look for an option related to status reports or diagnostic prints and disable it.

Printer Control Panel:

• On the printer's control panel, navigate through the settings and look for an option to disable automatic status reports or diagnostic prints.

Update Printer Firmware:

• Visit the HP support website and check if there are any firmware updates available for your printer model.
• If updates are available, follow the instructions to update your printer's firmware.

Remove and Reinstall Printer:

• Remove the printer from your list of installed devices.
• Reinstall the printer using the latest drivers from the HP website.

I hope this helps. 

Take care and have a good day.

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