stuck screen notification

[bear1066]

I am a HP ink subscriber.  I received a replacement black cartridge.  It installed fine.  Printer works.

But the printer screen is stuck on the following message:  HP Instant Ink Cartridge:  (letter k) thank you for installing your HP instant Ink Cartridges.  Don't forget to recycle your used cartridges.  You can find info on how to recycle at

That's the end of the message.  Pressing the OK does nothing.  In fact, the display screen is stuck, no other options can be accessed.  I've restarted the printer several times, plugged and unplugged it, to no effect.  Same screen pops up.  Any suggestions?

[Kumar0307]

@bear1066, Welcome to the HP Support Community! I’m here to help.

I understand the printer screen is stuck at this message. Kindly check the HP Smart app for notifications or options.

Unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[bear1066]

No soap.  Still stuck on the screen.

[bear1066]

Incidentally, I tried unplugging overnight and then plugging in again; same message.

[Kumar0307]

@bear1066

If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

[robertjturner17]

didnt work 

[robertjturner17]

I went on to the instant ink login synced my computer and also opened the front of printer for good measure. The message appeared on the Instant Ink website and managed to dismiss it from there.