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‎10-14-2021 09:21 PM

HP Recommended
Product: HP 9015 all in one printer
Operating System: Microsoft Windows 10 (64-bit)

I am a HP ink subscriber.  I received a replacement black cartridge.  It installed fine.  Printer works.

 

But the printer screen is stuck on the following message:  HP Instant Ink Cartridge:  (letter k) thank you for installing your HP instant Ink Cartridges.  Don't forget to recycle your used cartridges.  You can find info on how to recycle at

 

That's the end of the message.  Pressing the OK does nothing.  In fact, the display screen is stuck, no other options can be accessed.  I've restarted the printer several times, plugged and unplugged it, to no effect.  Same screen pops up.  Any suggestions?

Category:
3 people had the same question
6 REPLIES 6

‎10-16-2021 08:34 AM

HP Recommended

@bear1066, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer screen is stuck at this message. Kindly check the HP Smart app for notifications or options.

 

Unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

 

If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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‎10-17-2021 06:31 PM

HP Recommended

No soap.  Still stuck on the screen.

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‎10-18-2021 08:28 PM

HP Recommended

Incidentally, I tried unplugging overnight and then plugging in again; same message.

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‎10-20-2021 01:34 AM

HP Recommended

@bear1066

 

If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎12-07-2021 07:19 AM

HP Recommended

didnt work 

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‎12-07-2021 07:23 AM

HP Recommended

I went on to the instant ink login synced my computer and also opened the front of printer for good measure. The message appeared on the Instant Ink website and managed to dismiss it from there.

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