supply problem

[mouza]

hi 

my printer doesn't work and shows a supply problem. can anyone help me? 

[Dimichele · Accepted solution]

Hi, it isn’t your printer, a recent HP firmware update has blocked your ability to use non HP branded cartridges, there is no need to replace or repair your equipment, contact HP technical using their online technical support request form and that will give you the phone number to speak to a human. The numbers are not available or visible on the HP website. You also need to contact your country’s authority for consumer protection. Google lawsuit HP and you will be able to read the facts for yourself. 

have an awesome festive holiday. 

[Jay_G24]

Hi @mouza,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[mouza]

Thank you very much 😊 

Happy Holidays. 

[mouza]

Hello 

Thank you HP for your reply.  

SN   VNB3K11695

T6B74A

thanks

Mouza 

[mouza]

Hi I still need your help please 😔 

I hit solved by mistake!

The serial number is in my post.

Thanks 

Mouza 

[Jay_G24]

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.