Create an account on the HP Community to personalize your profile and ask a question
11-08-2020 08:10 AM - edited 11-09-2020 01:33 PM
HP are removing all links to the older firmware in these forums, and all copies of the old firmware from their download sites.
There are copies of both HP_LaserJet_Pro_M280_M281_Printer_series_20200612.exe and HP_Color_LaserJet_Pro_M254_dw_Printer_series_20200612.exe out there; hopefully google will crawl them so they can be found.
This page now has a useful selection of different firmware: https://www.ghost-white-toner.com/firmware-update-warning/
11-08-2020 10:13 AM
So, if I understand you correctly, the chips do not meet legal requirements, so you are letting your customers foot the bill? I paid a lot of money for your product, and if it's not fixed within the next few days, I will toss it, and I will make a point of NEVER buying anything from HP EVER again. I have a business to run. That was why I spent extra money. I thought I was buying reliability. Do you think for one second that I care about the legal requirements of chips? I just want a printer scanner that does what you advertised. I did not get what i paid for.
11-08-2020 06:21 PM
I haven't got a mac, but I believe a variant of the technique listed here will work: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Color-Laser-jet-Pro-MFP-...The ftp site it mentions also appears to have a full set of firmware .rfu files, although no pc-based uploader programs.
11-09-2020 10:04 AM
Andy (and others) thank you so much for your guidance. I was able to resolve the supply problem error message on my M254dw. Fortunately I was replacing HP cartridges with aftermarket cartridges. I removed the chips from the HP cartridges and inserted them into the aftermarket cartridges and now have no problems printing.