cancel
Showing results for 
Search instead for 
Did you mean: 
New member
4 3 0 0
Message 1 of 7
188
Flag Post

Solved!

supply problem

HP Recommended
Microsoft Windows 10 (32-bit)

hi 

my printer doesn't work and shows a supply problem. can anyone help me? 

6 REPLIES 6
Level 2
20 18 1 4
Message 2 of 7
Flag Post
HP Recommended

Hi, it isn’t your printer, a recent HP firmware update has blocked your ability to use non HP branded cartridges, there is no need to replace or repair your equipment, contact HP technical using their online technical support request form and that will give you the phone number to speak to a human. The numbers are not available or visible on the HP website. You also need to contact your country’s authority for consumer protection. Google lawsuit HP and you will be able to read the facts for yourself. 

have an awesome festive holiday. 

The earth without Art would simply be ‘Eh’
HP Support Agent
HP Support Agent
9,244 9,218 626 701
Message 3 of 7
Flag Post
HP Recommended

Hi @mouza,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Author
New member
4 3 0 0
Message 4 of 7
Flag Post
HP Recommended

Thank you very much 😊 

Happy Holidays. 

Reply
0 Kudos
Author
New member
4 3 0 0
Message 5 of 7
Flag Post
HP Recommended

Hello 

 

Thank you HP for your reply.  

SN   VNB3K11695

T6B74A

 

thanks

 

Mouza 

Reply
0 Kudos
Author
New member
4 3 0 0
Message 6 of 7
Flag Post
HP Recommended

Hi I still need your help please 😔 

 

I hit solved by mistake!

 

The serial number is in my post.

 

Thanks 

Mouza 

Reply
0 Kudos
HP Support Agent
HP Support Agent
9,244 9,218 626 701
Message 7 of 7
Flag Post
HP Recommended

 

We can perform a factory defaults on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation