test page text is grey

[fischer1969]

Printing photos are unclear and seem to be missing color. I tried to print just black and white but the print came out not black and white. After troubleshooting and running a test page, black text is grey. All my ink levels are fine. The printer is up to date. 

[Kumar0307]

@fischer1969, Welcome to the HP Support Community!

I understand the print quality is not good. Let us try these steps to resolve this issue:

Update the printer firmware

Click here to know different methods of updating printer firmware.

Kindly perform steps 2, 13, and 9 respectively from this document.

Note: Clean the printhead up to 3 times for better print quality.

Restart the printer.

Try making a color/black copy from the scanner glass and check the print quality or you may try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!