the error message on the printer is "This printer is not designed to use continuous ink systems"

[Doug16243]

error message says,"printer not designed to use continuous ink systems" All ink cartridges have been replaced with new ones, but won't print. How to fix and get printing again

[Raj_05]

Hi @Doug16243,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP Officejet Pro 8710 is giving an error message indicating that it's not designed to use continuous ink systems. This error message might be appearing because the printer's firmware detects a non-standard ink system, which could potentially cause compatibility issues.

Here are some steps you can try to resolve the issue and get your printer working again.

• Restart the Printer: Turn off the printer, unplug it from the power source, wait for a couple of minutes, and then plug it back in. Turn the printer back on and see if the error message persists.
• Check Cartridge Installation: Ensure that all ink cartridges are properly installed in their respective slots. Make sure they are securely seated and that no obstructions or packaging materials are blocking the cartridges.
• Update Firmware: Check if there are any firmware updates available for your printer on the HP support website. Sometimes, updating the firmware can resolve compatibility issues and errors.
• Reset Printer: Try resetting the printer to its factory defaults. You can usually find this option in the printer's settings menu. Refer to the printer's manual for instructions on how to perform a reset.
• Use Genuine HP Ink Cartridges: If you're using third-party or refilled ink cartridges, try using genuine HP ink cartridges instead. Third-party cartridges may not be fully compatible with the printer and could trigger error messages.

By following these steps, you should be able to troubleshoot and resolve the error message on your HP Officejet Pro 8710 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support