• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

The information button keeps blinking on my deskjet 2652 printer

7 REPLIES 7
HP Recommended

Hi @Pippincat1

 

Welcome to the HP Support Community. I'd be happy to assist you with the blinking light issue. 

 

To better assist you - 

 

1) Is there any other light blinking along with the information light?

2) Are you able to make a copy?

3) Any error message? 

 

Try pressing the information button. 

 

If the issue still persists, try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

Thanks but I tried all of the above. The prints works and prints fine but the information light never stops bling. If I press on the button, it prints the same message over and over again

HP Recommended

@Pippincat1

 

What's the message that gets printed? Can you post a picture of the Information Page?

 

Thanks! 

Asmita
I am an HP Employee

HP Recommended

hp stuff.JPG

HP Recommended

Hi @Pippincat1

 

Is this printer enrolled in the Instant Ink plan? If yes, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

Asmita
I am an HP Employee

HP Recommended

No instant ink. No internet hooked up to printer

HP Recommended

Hi @Pippincat1

 

Thanks for confirming. The printer is trying to connect through the Wi-Fi Direct. 

 

To turn Wi-Fi Direct off - 

 

On the printer control panel, press and hold the Wireless button and the Resume button together for three seconds. When Wi-Fi Direct is turned off, the Wi-Fi Direct icon on the display is off.

 

Let me know. 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.