the information button on my DeskJet 2755e will not stop blinking. It will not print anything either

[anrojas]

the information button on my DeskJet 2755e will not stop blinking. It will not print anything either. The printer will block the printing job or cancel it all together. 

[anrojas]

the printer is connected by USB. Here are some photos of what my computer is saying and what the printer is printing when I press the information tab. 

[Raj2111 · Accepted solution]

Hi @anrojas 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here are a few troubleshooting steps to help resolve the issue:

1. Cancel All Print Jobs

• Open the Print Queue on your computer (go to Settings > Devices > Printers & Scanners, click on your printer, and then select Open Queue).
• Cancel any pending print jobs by clicking on them and selecting Cancel.

2. Reset the Printer

• Turn the printer off using the power button, then unplug it from the power source for at least 30 seconds.
• After 30 seconds, plug the printer back in, turn it on, and check if the blinking stops.

3. Check for Paper Jams

• Open the printer’s paper tray and check for any paper jams or obstacles inside the printer.
• If there is any paper stuck inside, gently remove it.

4. Run HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor, a free troubleshooting tool from HP that can detect and fix common printing issues.
• The tool can check for any connectivity issues, driver problems, or configuration errors.

5. Update Printer Drivers

• Go to HP Support and download the latest drivers for your DeskJet 2755e printer.
• Updating the drivers can resolve communication issues between the printer and your computer.

6. Check Printer Status in HP Smart App

• If you’re using the HP Smart app, open it and check for any alerts or notifications regarding your printer's status.
• The app may provide more details on why the printer is not responding to print jobs.

17. Restore Printer to Factory Defaults

• If none of the above works, you can restore the printer to its factory settings.
  • Hold the Information and Cancel buttons for 10-15 seconds until the printer resets.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[anrojas]

Thanks. Unfortunately I got tired of the issues and just bought a new printer. An Epson printer to be exact. Thanks for the help. Much appreciated. 

[Raj2111]

Hi @anrojas 

Ah, I totally get it—sometimes it’s just easier to cut the hassle and start fresh! 😅 I hope the Epson gives you a smoother experience.

I’m glad I could help out, even if just a little. If you ever need any more tech advice or just run into something else, don’t hesitate to reach out. Wishing you zero printer headaches from here on out!

-Regards
Raj-HP Support