the printer gives an error that it cannot print

[kushch]

Just changed the cartridge. Started printing a 70 page document. I printed a total of about 50 and after that gave an error that the printer cannot print, in order to solve the problem - go to your HP account (here is a screenshot https://prnt.sc/3JzidwFdwHtE). There is no information in the account, except that it writes the fact that the printer cannot print. Screenshot attached (https://prnt.sc/HtG4h6nF1DIN).

What should I do? The printer is fairly new. Totally used one cartridge on it

[sandytechy20]

@kushch 

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

[kushch]

Windows 10 Pro

[sandytechy20]

@kushch 

Follow these steps to fix the issue:- 

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Here are the steps:- Click here

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[kushch]

Thanks for the detailed guide. I did everything, but my problem was not solved.

But the cartridge in the system is brand new. When returning the old cartridge nothing changes

[sandytechy20]

@kushch 

This might require remote access to the computer and one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers