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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-06-2017 06:42 AM - last edited on ‎08-01-2018 10:28 AM by Retired

HP Recommended
Product: HP photosmart 6510
Operating System: Mac OS X 10.11 El Capitan

HP photosmart 6510

Serial number - [Personal Information Removed]
Fpu no: cq761-64001

B211
SNPRB-1101-01

 

I bought third party compatable ink cartridges for my hp photosmart 6510 (serial number CN1C9430SX). When I installed the cartridges I get this error message - "older generation cartridge". I am very disappointed with this as I know other printer manufacturers allow you to use third party cartridges. Please urgent resolve this issue and advise how to resolve this. I urgently need to use my printer. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-06-2017 07:55 AM

HP Recommended

That is correct.  There are no firmware issues.

View solution in original post

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6 REPLIES 6

‎05-06-2017 06:56 AM - edited ‎05-06-2017 06:57 AM

HP Recommended

Looks like your 3rd party cartridge supplier has failed to update their products.   Return them for a full refund and have them update their cartridges to work correctly.

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‎05-06-2017 07:53 AM

HP Recommended
So it's a problem with the design of the cartridge and not the printer firmware preventing 3rd party cartridges?

Thanks
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‎05-06-2017 07:55 AM

HP Recommended

That is correct.  There are no firmware issues.

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‎08-01-2018 08:08 AM - last edited on ‎08-01-2018 10:29 AM by Retired

HP Recommended
@Photosmart6510 wrote:

HP photosmart 6510

Serial number - [Personal Information Removed]
Fpu no: cq761-64001

B211
SNPRB-1101-01

 

I bought third party compatable ink cartridges for my hp photosmart 6510 (serial number CN1C9430SX). When I installed the cartridges I get this error message - "older generation cartridge". I am very disappointed with this as I know other printer manufacturers allow you to use third party cartridges. Please urgent resolve this issue and advise how to resolve this. I urgently need to use my printer. 

These are NOT third party cartridges they are genuine HP

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‎08-01-2018 08:10 AM

HP Recommended

These are NOT third party cartridges They are genuine HP cartridges.

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‎08-01-2018 09:26 AM

HP Recommended
@DaveW1946 wrote:

These are NOT third party cartridges They are genuine HP cartridges.

@DaveW1946 Since this thread is about third-party older generation cartridges and that is not your case I would suggest you post your question in a new thread.  Be sure to mention what cartridges you are using (including the dates on the cartridge) as well as your printer model.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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