tray is empty or open

[Tom1116]

Tray is closed , paper loaded. I am able to print a test page, and use the copy function but not able to print via my pc

[Ric_ob]

Hello, @Tom1116 

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 
Please let us know if you have any additional questions or concerns. Our job as HP moderators is to monitor all traffic on the community.

Thank you.

[Sanchez111]

Hi 

I have this problem as well on a HP Envy 5540 series [F1005C]

all software updates are installed and the only thing that changed was I updated the internet details. 

I use the printer wirelessly from the HP app. 

[Orch]

Same issue when I try to print from app I get a message Tray empty or open when it is not.  It won’t let me print due to this.

[Orch]

Sad to see the lack of help or support from HP on this for a printer that was not used much.  I’m switching brands due to this.