tray lifting error

[stevensJ]

hp laserjet pro mfp 3101fdwe

I0REF: 66046

AlertID: 207 [trayLiftingFailure]

SMS specification not found

[Raj_05]

Hi @stevensJ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Here are some steps you can take to troubleshoot and potentially resolve the issue.

Check Paper Tray:

• Ensure that the paper tray is properly loaded with the correct type and size of paper.
• Make sure there are no jams or obstructions in the paper path.

Reset the Printer:

• Turn off the printer, disconnect the power cord, and wait for about 30 seconds.
• Reconnect the power cord and turn the printer back on.

Update Firmware:

• Check if there's a firmware update available for your printer on the HP support website. Sometimes, updating the firmware can resolve known issues.

Inspect for Obstructions:

• Inspect the paper path and the tray area for any objects or obstructions that may be preventing proper tray lifting.

Check for SMS Specification:

• The mention of "SMS specification not found" may indicate a communication or protocol issue. Ensure that the printer is properly connected to the network and that the necessary protocols are configured.

Manual Inspection:

• Refer to the printer's user manual for specific guidance on troubleshooting the tray lifting failure issue.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support