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HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 10 (64-bit)

prints gibberish,then expels sheet,prints gibberish, expels sheet,  over and over.

1 REPLY 1
HP Recommended

@George4400

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Does the copy print out the same way? 
  • What's the application you are trying to print from? 
  • Have you tried printing from a different application or device? 
  • Did you make any changes to your printer? 

Let's use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

  • Make sure paper is loaded in the main tray, and then turn on the printer.
  • Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
  • On the welcome screen, click Start to select your printer and run the diagnostic.

If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection. 

Also, reset the Windows printing environment Stop the print spooler, delete print job files, and then restart the computer and the printer.

Turn off the printer, and then unplug the power cord.

In Windows, search for and open Services.

In the Services window, right-click Print Spooler, and then click Stop.

Stopping the Print Spooler from the Services window

After the Print Spooler stops, close the Services window.

In Windows, open File Explorer.

Browse to C: > Windows > System 32 > spool > PRINTERS.

Delete all files in the PRINTERS folder.

Shut down your computer.

Reconnect the power cord to the printer, and then turn it on.

Turn on the computer.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.