unable to print emails only

[petsitter95]

I was trying to print an email from  HP laptop (yahoo mail) and it will not print.  I get note with red letters in the printing window saying "something went wrong". I can print a word document and I can also print the email from my cell phone.

I am not tech savvy but am trying to figure this out.....so far I can't figure it out.

Thank you for any help you can provide

[Dragon-Fur]

@petsitter95 

If you are viewing the email through your browser, check / consider the setup used to submit the job.

Everything below this line assumes the Full Feature Software is installed and fully functional.

➡️  Chrome Browser may need default printer check / adjustment:

Open web page to be printed

 Chrome Settings > Print > Under Destination > Change > Select your Printer as the Default

and / or

➡️  Make sure the Page Setup > Scale is not set to zero size - Select "fit" or other usable print size for the content

and / or

➡️  The settings for the job may be missing or need adjustment.

For example (list is not all inclusive):

• Printer / Destination
• Paper Size
• Margins (check to be sure these are acceptable)

Additional settings may need adjustment in the print dialog > Preferences (printer software / shortcut).

Example - Officejet Pro 9025 - Chrome browser - Yahoo mail

Assumes

The printer software is installed and functional,

Browser is updated and does not need to be restarted due to confusion or updates

Yahoo_Mail_Print_1

More...

➡️  Try Restarting everything, including the router.  This does not fix missing or mis-adjusted settings - restarting all your devices can fix miscommunication issues and minor related problems.

➡️  The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

➡️  Uninstall printer software from Programs and Features > Restart computer and log in > Download-save-install the Full Feature Software > Restart the computer and log in

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms or "what the printer can do" (Specifications)

Additional "How-to" procedures

Search for additional solutions...

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP OfficeJet Pro 6978 All-in-One Printer

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