update

[btruck321]

Power button symbol and B835FCD2 shows on a blue screen.

[zoey7886]

@btruck321, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding error on a blue screen! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Power Cycle the Printer:

• Turn off the printer by pressing the power button.
• Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the printer and the wall outlet.
• Turn on the printer again and check if the error persists.

Check for Firmware Updates:

• Make sure your printer is connected to the internet.
• Go to the printer's control panel, select the Setup menu, and check for available firmware updates.
• Follow the on-screen instructions to install any updates.

Reset the Printer:

• Sometimes resetting the printer to its default settings can resolve issues.
• On the printer's control panel, navigate to the Setup menu, and look for the Restore Default Settings option. Confirm to reset the printer.

Check for Paper Jams or Obstructions:

• Ensure there are no paper jams or any obstructions in the printer. Open the printer’s access doors and check inside for any visible issues.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,