-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
Received a ticket today about a printer showing an error message I had never seen.
Apparently google has never seen it either because search results came up empty.
I literally created this forums account just to ask you experts about it.
The printer prints fine once you click OK.
At first it looked like maybe a firmware update had failed, but no firmwares were pushed out to this printer as far as I know.
At most it's an annoyance to the users and I would like them to not be annoyed (Because they annoy me about it haha!)
Any ideas are appreciated.
HP Recommended
It is actually pretty straight forward, the last firmware update did not complete successfully and you need to perform the firmware update again. I have seen people run the printer with error for months, but really, I would deal with it now to avoid the panic Friday afternoon call that will eventually come with the panic of "we cannot print".
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community