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‎12-06-2021 08:49 AM

HP Recommended
Product: hp 4625 AIO

I have an AIO 4625 printer and have gotten stuck on the error 'Use SETUP cartridges that came with your printer' error. I went through the troubleshooting steps on the support site but that did not help. am trying to get a resolution and would appreciate the instructions specific to this printer. Thank you for your help

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5 REPLIES 5

‎12-07-2021 03:30 AM - edited ‎12-07-2021 03:37 AM

HP Recommended

@samirmistry, Welcome to the HP Support Community! I’m here to help.

 

I understand you do not have the setup ink cartridges. Setup ink cartridges are included with the printer.

Are you referring to a HP Deskjet Ink Advantage 4625 e-All-in-One Printer?

 

If yes, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer as there is no option to perform an OOB reset on this model printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Or, you may get it replaced from the place you bought it.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎12-07-2021 04:45 AM

HP Recommended

 

Thanks dear

 

understand you do not have the setup ink cartridges. Setup ink cartridges are included with the printer.

Ans -- actually printer was working with normal cartridges from day 1 

 

Are you referring to a HP Deskjet Ink Advantage 4625 e-All-in-One Printer?

Ans -- yes

 

 

If yes, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer as there is no option to perform an OOB reset on this model printer. 

Any SOP please share

 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Or, you may get it replaced from the place you bought it.

 

 

 

Keep me posted for any other assistance.

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‎12-07-2021 06:11 AM - last edited on ‎12-14-2021 01:12 PM by

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[persona linformation removed]

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‎12-07-2021 06:22 AM

HP Recommended

@samirmistry

 

Thank you. Kindly wait for the HP Support team to contact you. It may take 24-48hrs.

 

Keep me posted for any other assistance. 

KUMAR0307
I am an HP Employee

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‎12-14-2021 07:48 AM

HP Recommended

Dear 

Please support and assist  to encounter this error

 

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