using the 5255 printer and trying to email a scanned document

[SteveOh_P]

I'm using the OfficeJet 5255 printer, Windows 10 and the HP Smart software on the desktop.

I scan  a document and use the 'Share' icon in the HP smart software. I select 'Mail' and the email window pops up.

I would like to change the "FROM" address but its grayed out with an undesired email address. How to change that???

[Dragon-Fur · Accepted solution]

@SteveOh_P 

Add another account to your Windows Mail setup so you can select the "from" mail account in HP Smart.

For example, if you have an email address that you use with yahoo and another with gmail, add the email account that is missing from Windows mail that you want to use with HP Smart Scan to Email.

Partial Example

HP_Smart_Scan-to-Email_1

HP_Smart_Scan-to-Email_1aHP_Smart_Scan-to-Email_1c

HP_Smart_Scan-to-Email_1b

Reference

HP Smart - Help for Windows

Learn how to use HP Smart on your Windows 10 computer

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

Links to HP Smart software for Windows and Mobile devices,  includes an FAQ section

HP Printers - Using the HP Smart App (Windows 10)

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[SteveOh_P]

This is a great help! Thanks sooooo much!

[Dragon-Fur]

@SteveOh_P 

You are welcome, Steve.

Happy Printing.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.