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‎01-25-2023 03:25 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an Officejet Pro 9025e. After installing a new black cartridge, I'm getting a Validating.....Please Wait, which does not go away. I tried a different cartridge. I also tried disconnecting the power from the printer & wall as well as plugging it into a different outlet directly. That didn't change the result. I then reinstalled the drivers, did a factory reset twice to no avail. What's going on. Is my printer now a brick? Any help would be appreciated.

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