verifying locked

[verfifying]

window showing verifying for a long time

[Raj_05]

Hi @verfifying,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 9015e All-in-One Printer is stuck on the "verifying" screen for a long time, here are some steps you can try to resolve the issue.

• Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.
• Check for Firmware Updates: Ensure the printer's firmware is up to date. You can check for updates through the HP Smart app or the printer's control panel if it has a network connection.
• Verify Network Connection: Ensure that the printer is properly connected to your network. Check the network settings on the printer and make sure it has a stable connection.
• Reset Network Settings: If the printer is connected to the network, try resetting the network settings and reconnecting to your Wi-Fi network.
• Factory Reset: If the problem persists, perform a factory reset on the printer. This can usually be done from the printer's settings menu or control panel. Be aware that this will erase all custom settings, so you'll need to set up the printer again.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support