want to print 4 x6 picture but error message says paper size does not match size selected for the jo

[Paulette14]

"Paper size detected by the printer does not match the paper size selected for the print job." is the message on my printer. All the information and menu choices are correct.  I have  unplugged everything to reset 3 times already (advice from various HP or youtube suggestions). No change. Still doesn't work.

[Dragon-Fur]

@Paulette14 

Welcome to the HP Community --

The Printer has two ways of knowing which paper you are using:

• Printer Settings - Tray and Paper
• Printer Software / Application Settings - Dependent on Operating System / version

Details / Examples

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Printer - Tray and Paper

Open

User Guide 

(Re)load paper using the instructions on Pages 10-11

Steps 1-6

>>> Don't skip step 6

and / or

If the printer is on your network,

Use the Embedded Web Server (EWS) to view / adjust the printer settings, including those for Tray and Paper

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section How do I manually assign an IP address to my printer?  Items 1-2

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

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Printer - Print Software / Application

What you can do in the job configuration depends on your device and Operating System / version.

HP Smart works similarly across devices with the caveat that there are significant differences in how, when, or whether paper size / type can be selected during the job setup.

Reminder >> Selected paper size and paper type in the job configuration must be a matched set to the paper size / type in the printer.

For example,

If you are using 4x6 inch Photo paper, do not select paper size Index  card 4x6 in.

General Example - HP Smart - Windows - Simple Photo Print - 4x6 in

HP_Smart_Win_Print_Photo_4x6_All_3

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 5052 All-in-One Printer  

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